Random thoughts about mobile (enterprise) application development.
I've heard there is a new firmware available...
widianuser | 07 November, 2006 16:24
It was one morning last week when we got a report about new firmware version for Communicator devices. That's always a serious situation, because we have learned that new firmware versions sometimes cause interoperability problems. A typical customer installation can contain applications from different software vendors, security applications, encrypted disks, customer specific settings etc. Some change in terminal firmware can cause problems for the whole installed system.
When we were getting our test devices flashed, I started (once again) to hope that we could get an alert about new firmware releases. Currently we get the information quite randomly: for example customer reports a problem or asks if there are any "known issues" related to some version. Then we try to get one device flashed and verified. If we could get an alert about a new firmware release, we could test the systems before customers get the firmware and fix the possible problems. I'd be happy if I just got a message telling that new firmware is out there.
This time the story has a happy ending: everything worked like a charm after firmware upgrade.
When we were getting our test devices flashed, I started (once again) to hope that we could get an alert about new firmware releases. Currently we get the information quite randomly: for example customer reports a problem or asks if there are any "known issues" related to some version. Then we try to get one device flashed and verified. If we could get an alert about a new firmware release, we could test the systems before customers get the firmware and fix the possible problems. I'd be happy if I just got a message telling that new firmware is out there.
This time the story has a happy ending: everything worked like a charm after firmware upgrade.
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Random thoughts about mobile (enterprise) application development.
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Re: I've heard there is a new firmware available...
hartti | 07/11/2006, 23:54
This issue of firmware information has been a hot topic (or at least a topic) on FN discussion boards since... a long time. We have taken note of it and hence we need to revisit this issue. I do not yet know what the outcome is, but rest assured that your opinion has been heard.
Best regards,
Hartti Suomela