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Ron Liechty's Forum Nokia Blog

You are my top priority

Nokia Ron | 23 June, 2006 00:40

Nokia has set the customer as the top priority of its business. The developer is the customer of Forum Nokia and that means that your development needs are Forum Nokia’s top priority.   So who am I and more importantly what will I do for you? I am Ron Liechty and I’ve been helping people online for about 15 years now, most of that time with Metrowerks the maker of CodeWarrior. My focus has always been on the developer’s community and how a corporation exists within that community to make developers more productive. I feel that developers need to know future plans so they can be prepared for changes. They need to be heard when they voice concerns. Finally developers need a way to get solutions to their problems.
 
Peer help is not a new thing. For the most part you have been using it since you were born. You learn by watching or asking how of others. When you wanted help with homework you asked a friend or parent. In modern offices when someone has a question and the solution is not immediately available, they may holler over the cube wall, or send an e-mail to a colleague to get a solution. The discussion boards are an electronic means of asking a hundred thousand people for a solution and it is a way to tell a hundred thousand people an answer. If Nokia support knew all the answers it would be easy to get the solutions but they don’t. Tech support is a small group compared to the hundred thousand people that are registered with Forum Nokia Discussion boards. What I can do is assist that the process works well. I can try to find forum experts in areas where it doesn’t and try to get answers for questions that go unanswered. I can try to keep the discussions civil and make this a community in which you wish to participate. I will be a conduit for information to and from Nokia and Nokia Developers.
 
I hope this blog can be a little lighter than heavy technical blogs I may tell a joke or take some surveys. I feel that there is a lot more to programming than just keying in code and testing it. I feel you need to understand what is for and how the customer will use it. In the same way I need to understand you as a person in order to help you as a developer make full use of the Forum Nokia discussion boards. So share with me and let us get productive. 
 
An expert is a person that studies thoroughly about a highly focused subject. As the expertise grows the amount field narrows. By increasing his knowledge of a smaller field of interest, continually narrowing the focus with pin point accuracy and larger understanding of the subject, an expert eventually reaches the point where they will know everything there is to know about absolutely nothing. I’m no expert, but jointly Forum Nokia discussion boards are your best source for expert advice.
 
Ron

RSSComments

Re: You are my top priority

kevinauthor | 23/06/2006, 01:29

Hey Ron,

"an expert eventually reaches the point where they will know everything there is to know about absolutely nothing." I love the corollary to that one, too: "A generalist eventually knows absolutely nothing about everything."

For those of you who haven't met Ron over on the DiBos, let me just say he's done a great service for Nokia's developers over there. He and the support he's got behind him have been able to deliver a 33% increase in DiBo traffic this year, while cutting the average time to answer in half. My bank's help line shoud do so well ;-)

Re: You are my top priority

balagopalks | 24/06/2006, 17:17

balagopalks Hi Ron,

Well, What I feel is you have narrowed down the distance between Nokia and the fellow developers! And your helping hand to who ever/where ever necessary is really appreciable.
As Kevin said, after your arrival to Forum Nokia DiBo's the traffic have increased to a certain extend.
Cheers to Ron and please do continue your Good Work along with your Forum Nokia Experts team !! :-)

Regards
Gopal

Re: You are my top priority

gorsan | 26/06/2006, 10:08

I second that - nice initiative this, and nicely carried out so far.
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