Jacek Wojciechowski's Forum Nokia Blog - S60 and creating applications with quality in mind (part 3)

jack44

IMHO, the program is available only to people chosen by Nokia (like Forum Nokia Champions or Forum Nokia Pro members) and there are normally around 150 to 300 users selected.

I think that one way for public users to report bugs is to use 'Nokia Support Discussions Board' (http://discussions.europe.nokia.com/).
I've discovered in latest N93 firmware version (v20.0.058) two bugs in camera software which are annoying (you may loose a video clip and have to reinsert the battery) and I'd like to find a way to directly report it and provide some instructions how to reproduce the errors - I'm not sure if mentioned ealier discussion board will be enough... so if one has more knowledge in this subject, please let us know!

TwmD

>> These people are trained to report all defects they discover in the product

Actually, one of the key successes to a TRUE test programme is to sign up volunteers from all over the organization (including CEOs end engineers).
E.g if you give a true test phone to a BT engineer who worked on the code, he'll probably stress it out with use cases because he's afraid his code might fail.
A member of the exec board is likely to have a massive and frequently updating calander, contacts and incoming email/SMSes and so is a great representative of a corporate end user.

The trick is to make reporting defects as easy as possible to allow busy people to use - e.g crash logs, activity logs which can be collected throughout the day or uploaded to a server etc.

antonypr

Is TRUE available for the end users (public)? If yes, how do we apply and send bugs report for it?